Device Support

Desktop Computers & Laptops

If you are having problems viewing our classes, please try some troubleshooting tips here. If you are still having problems please submit a support ticket or call 801-269-8889

Check for updates: Is your browser and flash player plugin updated? Check HERE

Flash: How to enable flash, click HERE

Safari Users– the latest version of Safari has a few changes and requires some simple configuration. Click HERE for instructions

 

Once you have updated your plugin, make sure it’s enabled:

Firefox: https://helpx.adobe.com/flash-player/kb/enabling-flash-player-firefox.html

Internet explorer: https://helpx.adobe.com/flash-player/kb/install-flash-player-windows.html

Edge: https://helpx.adobe.com/flash-player/kb/flash-player-issues-windows-10-edge.html

Safari: https://helpx.adobe.com/flash-player/kb/enabling-flash-player-safari.html

chrome: https://helpx.adobe.com/flash-player/kb/enabling-flash-player-chrome.html

Buffering

To resolve buffering, reduce the playback quality by selecting a lower value in the bottom right-hand corder (click HD). By default its set to auto, start by selecting the lowest value.

Mobile Devices – video not responding or blank screen

If you run into a class and its blank or a gray screen, you will need use a flash bowser app for those classes. Here are a few we recommend:

Puffin

Photon

Dolphin

Some mobile devices handle flash great and some do not, so only in those cases is the app necessary. Most classes will NOT work properly within the app, only the older flash classes, so only use the app if you experience the blank or gray screen.