If you are having problems viewing our classes, please try some troubleshooting tips here. If you are still having problems please submit a support ticket or call 801-269-8889
Blank or Gray Screen and/or Flash Plugin Error
(Desktop or laptop only. For mobile solutions, scroll down)
Check for updates: Is your browser and flash player plugin updated? Check HERE
Flash: How to enable flash, click HERE
Safari Users– the latest version of Safari has a few changes and requires some simple configuration. Click HERE for instructions
Once you have updated your plugin, make sure it’s enabled:
Internet explorer: https://helpx.adobe.com/flash-player/kb/install-flash-player-windows.html
Video File is Missing or has Been Moved
This is typically caused by a firewall or parent device such as Circle This can be fixed by adding stringhams.com to the device parental settings. For Circle, you can follow the instructions found HERE
To resolve buffering, reduce the playback quality by selecting a lower value in the bottom right-hand corder (click HD). By default its set to auto, start by selecting the lowest value.
Mobile Devices – video not responding or blank screen
If you run into a class and its blank or a gray screen, you will need use a flash bowser app for those classes. Here are a few we recommend:
Some mobile devices handle flash great and some do not, so only in those cases is the app necessary. Most classes will NOT work properly within the app, only the older flash classes, so only use the app if you experience the blank or gray screen.