Desktop Computers & Laptops
If you are having problems viewing our classes, please try some troubleshooting tips here. If you are still having problems please submit a support ticket or call 801-269-8889
Check for updates: Is your browser and flash player plugin updated? Check HERE
Flash: How to enable flash, click HERE
Safari Users– the latest version of Safari has a few changes and requires some simple configuration. Click HERE for instructions
Once you have updated your plugin, make sure it’s enabled:
Internet Explorer: https://helpx.adobe.com/flash-player/kb/install-flash-player-windows.html
To resolve buffering, reduce the playback quality by selecting a lower value in the bottom right-hand corner (click HD). By default it’s set to auto, start by selecting the lowest value.
Mobile Devices – video not responding or blank screen
If you run into a class and the screen is blank or gray, you will need to use a flash browser app for those classes. Here are a few we recommend:
Some mobile devices handle flash great and some do not, so only in those cases is the app necessary. Most classes will NOT work properly within the app, only the older flash classes, so only use the app if you experience the blank or gray screen.